Privacy policy

Last updated: 20 October 2026

Shri Divya Ratan (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://shridivyaratan.in.

This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

* Name
* Billing and shipping address
* Email address
* Mobile number

Order and Transaction Information

* Products purchased, order details, transaction status and purchase history
* Payment confirmation and transaction reference information

Payments may be processed by third-party payment service providers. We do not intend to store your complete card details, UPI PINs, passwords, or other payment authentication credentials.

Device and Website Usage Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages viewed, and interactions with our website. Cookies and similar technologies may be used for website functionality, analytics, and advertising where applicable.

Customer Communications

If you contact us through email, WhatsApp, social media, or our website, we may retain the information you provide to respond to your enquiry and assist with your order.

2. How We Use Your Information

We may use your information to:

* Process, confirm, fulfil, and deliver orders.
* Process payments and issue eligible refunds.
* Communicate order confirmations, shipping updates and customer service responses.
* Assist with product enquiries and customised crystal or jewellery requests.
* Improve our website, products and shopping experience.
* Prevent fraud, unauthorised transactions and misuse of our services.
* Comply with applicable legal, tax, accounting and regulatory obligations.
* Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website performance and support marketing activities.

You may manage cookies through your browser settings and any consent tools provided on our website. Disabling certain cookies may affect website functionality.

4. Sharing of Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

* Shopify and website service providers.
* Payment gateways and payment processing partners.
* Shipping and logistics providers.
* Website analytics and marketing service providers, where applicable.
* Professional advisers, government authorities or law enforcement where legally required.

We do not sell your personal information to third parties for their independent marketing purposes.

Third-party providers may process information according to their own privacy policies and applicable legal obligations.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, dispute resolution and accounting.

We use reasonable technical and organisational measures to protect information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how it is processed.

Certain information may need to be retained where required by law or necessary to complete transactions, resolve disputes or protect legitimate business interests.

We will respond to requests in accordance with applicable legal requirements.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content or security. Please review their policies before sharing personal information with them.

8. Children’s Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information directly from children in circumstances prohibited by applicable law. If you believe a child has provided personal information improperly, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal requirements. The revised version will be published on this page with an updated revision date.

10. Contact Us

For privacy-related questions, requests or complaints, contact:

Shri Divya Ratan
Website: https://shridivyaratan.in
Email: contact@shridivyaratan.in
Phone/WhatsApp: +91 90563 53927
Business address: Bathinda, Punjab, India

We will handle privacy requests in accordance with applicable law.