Terms and conditions

Last updated: 20 October 2026

Welcome to Shri Divya Ratan. These Terms and Conditions govern your access to and use of https://shridivyaratan.in and the products and services offered through it.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About Our Business

Shri Divya Ratan is a retail and e-commerce business offering gems, natural crystals, crystal bracelets, crystal jewellery, silver jewellery and selected customised creations.

Our website enables customers to browse products, place orders and contact us for product information and customisation enquiries.

2. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, sizes, materials and other relevant details.

Natural crystals and gemstones may vary in colour, pattern, inclusions, transparency, texture and appearance. These natural variations are not necessarily defects.

Product colours may also appear slightly different depending on your device or screen settings.

Please review the product description, size, materials and care instructions before placing an order. Any claims regarding gemstone identity, treatment, metal purity or certification will be made only where supported by the relevant product information.

3. Customised Products

We may offer personalised crystal bracelets and selected customised jewellery based on customer preferences, requested combinations, sizes, styles or other agreed specifications.

Customers are responsible for reviewing and confirming the customisation details provided before production or assembly begins.

Once customisation or production has started, an order may not be eligible for cancellation or a change of preference. This restriction does not remove any applicable rights relating to defective, damaged, incorrect or misrepresented products under law.

Customised products may have limited return eligibility for reasons such as a change of mind, subject to applicable law and our Refund and Cancellation Policy.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to contact you to verify order details or address discrepancies. An order may be declined or cancelled where there is a genuine issue involving product availability, pricing errors, suspected fraud, payment failure or other legitimate reasons.

If we cancel a paid order, any refund due will be processed in accordance with applicable law and our Refund and Cancellation Policy.

Please ensure your shipping address, contact number and other order details are accurate.

5. Prices and Payments

All prices displayed on the website will be in Indian Rupees (INR), unless stated otherwise.

Applicable taxes, shipping charges and other disclosed charges will be shown during checkout or otherwise communicated before purchase.

Payments may be accepted through the payment methods made available at checkout. Payment processing is handled by the relevant payment service provider.

An order will ordinarily be processed after successful payment confirmation, unless a different payment arrangement is explicitly offered.

6. Shipping and Delivery

Orders will be processed and shipped according to our Shipping and Delivery Policy.

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather, public holidays and other circumstances beyond our reasonable control.

Customers must provide accurate delivery information and cooperate with delivery attempts.

7. Returns, Replacements and Refunds

Returns, cancellations, replacements and refunds are governed by our Refund and Cancellation Policy, which forms part of these Terms and Conditions.

Nothing in our policies is intended to exclude any consumer right or remedy that cannot lawfully be excluded.

8. Crystal Properties and Personal Intentions

Crystals and gemstones may be chosen for their beauty, cultural significance, symbolic meaning or personal associations.

Any references to intentions, mindfulness, abundance, confidence, protection, emotional balance or similar themes are for general informational and personal-expression purposes. They are not guarantees of specific outcomes.

Our products are not intended to diagnose, treat, cure or prevent medical or psychological conditions and should not replace professional medical, financial or other qualified advice.

Individual experiences and beliefs may differ.

9. Intellectual Property

Unless otherwise stated, the text, photographs, logos, branding, designs and other original content displayed on this website belong to Shri Divya Ratan or are used with appropriate permission.

You may not reproduce, distribute, modify or commercially use our protected content without prior authorisation, except where permitted by law.

10. Website Use

You agree not to misuse our website, attempt unauthorised access, interfere with its operation, submit fraudulent orders or use our services for unlawful purposes.

We may restrict access or take appropriate action where misuse or unlawful activity is reasonably suspected.

11. Third-Party Services

Our website may rely on third-party services, including Shopify, payment gateways, analytics providers and courier partners. Your use of those services may also be subject to their respective terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Shri Divya Ratan will not be responsible for indirect or consequential losses arising from website interruptions or events beyond our reasonable control.

Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded or limited, including applicable rights relating to defective or misrepresented products.

13. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may revise these Terms and Conditions when necessary. Updated terms will be published on this page with the revised date. Changes will apply subject to applicable law.

15. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of India. Disputes will be addressed through the remedies and procedures available under applicable law, including applicable consumer protection laws.

16. Contact Information

Shri Divya Ratan
Website: https://shridivyaratan.in
Email: contact@shridivyaratan.in
Phone/WhatsApp: +91 90563 53927
Business address: Bathinda, Punjab, India