Refund & Cancellation policy

Last updated: 20 October 2026

At Shri Divya Ratan, we take care to prepare and package our gems, natural crystals, crystal bracelets and jewellery orders. Please review this policy before placing your order.

1. Order Cancellation

Customers may request cancellation before their order is dispatched by contacting us as soon as possible.

Cancellation requests are subject to the order’s processing status. Once an order has been dispatched, cancellation may no longer be possible, and the customer should contact us for assistance.

Customised products may not be cancellable once the customer has approved the specifications and customisation work has begun.

If a cancellation is accepted, any refund due will be processed to the original payment method, subject to applicable law and payment-provider procedures.

2. Returns and Replacements

We ask customers to review product descriptions, measurements, materials and photographs carefully before placing an order.

Because some products contain natural stones and some are made to customer specifications, returns for a change of mind, preference or an expected natural variation may not be accepted, where permitted by law.

However, please contact us if:

* You receive a different product from the one ordered.
* Your product arrives damaged or defective.
* An item or component is missing from your order.
* The product materially differs from its description.

We will review the issue and, where appropriate, arrange a replacement, repair, refund or another remedy in accordance with applicable law and the circumstances of the case.

3. Reporting Damage or Incorrect Items

Please inspect your parcel and its contents promptly after delivery.

To help us assess a claim, contact us within 48 hours of delivery, where possible, and provide:

* Your order number.
* Clear photographs of the product and packaging.
* A description of the issue.
* An unboxing video, if available.

An unboxing video can help us investigate damage, missing items or incorrect products. However, the absence of a video will not automatically remove any rights or remedies available under applicable law.

Please do not discard the original packaging until the issue has been resolved.

4. Customised Products

Customised crystal bracelets and jewellery are prepared according to the specifications agreed with the customer.

Orders may not be eligible for return solely because of a change of mind, preference or a customer-approved design choice, where permitted by law.

This restriction does not apply where a product is defective, incorrect, materially inconsistent with the agreed specifications or otherwise eligible for a remedy under applicable law.

5. Natural Crystal Variations

Natural crystals and gemstones may differ in shade, pattern, inclusions, transparency and surface characteristics.

These natural variations are part of the material’s appearance and do not automatically qualify as defects.

Claims involving actual damage, a material mismatch with the product description or an incorrect item will be assessed separately.

6. Refund Processing

Once a refund is approved, it will ordinarily be initiated through the original payment method, where possible.

The time taken for the amount to appear in your account depends on the payment gateway, bank or financial institution.

If a refund is delayed beyond the timeframe communicated to you, please contact us with your order number and payment details, excluding confidential payment credentials.

7. Shipping Charges

Shipping charges for returns or replacements will be assessed according to the reason for the return and applicable law.

Where a remedy is required because of a confirmed defective, damaged or incorrect product, we will communicate the appropriate return or replacement arrangements.

For other approved returns, any applicable shipping charges will be communicated before the return is arranged.

8. Refunds for Undelivered Orders

If an order cannot be delivered and is returned to us, we will investigate the circumstances and contact the customer regarding redelivery or any refund due.

Any deduction of shipping or other charges will be made only where permitted by applicable law and disclosed terms.

9. How to Request Assistance

Please contact us with your order number and a description of your concern.

Shri Divya Ratan
Website: https://shridivyaratan.in
Email: contact@shridivyaratan.in
Phone/WhatsApp: +91 90563 53927
Business address: Bathinda, Punjab, India

We will review your request and communicate the next steps.