Shipping & Delivery Policy

Last updated: 20 October 2026

Shri Divya Ratan aims to ensure that your gems, natural crystals, crystal bracelets and jewellery are packaged carefully and delivered reliably.

This policy explains our order processing, shipping and delivery procedures for purchases made through https://shridivyaratan.in.

1. Order Processing

Orders are processed after successful payment confirmation or other applicable order verification.

Our proposed standard processing time is 1–3 business days. Customised orders may require additional preparation time depending on the design, availability of materials and complexity of the requested customisation.

Business days exclude Sundays and public holidays unless otherwise communicated.

If an unexpected delay occurs, we will make reasonable efforts to inform the customer.

2. Shipping and Delivery Timelines

For domestic orders within India, the estimated delivery period is 3–7 business days after dispatch, depending on the delivery address, courier service and destination pin code.

These timelines are estimates and are not guaranteed delivery dates.

Remote locations, courier disruptions, weather conditions, public holidays, operational issues or incorrect address information may result in additional delays.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated before the order is confirmed.

Any free-shipping offers will apply according to the conditions stated in the relevant offer.

4. Shipping Partners and Tracking

We may use third-party courier and logistics providers to deliver orders.

Once an order is dispatched, tracking details will be shared where available through the contact details provided at checkout.

Customers may use the tracking information to follow their shipment through the relevant courier service.

5. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, pin code and active contact number.

Please contact us promptly if you identify an error in your delivery details. Address changes may not be possible after dispatch.

We cannot guarantee delivery where inaccurate or incomplete information prevents the courier from completing the shipment. Any redelivery arrangements will be discussed with the customer, subject to applicable law and courier availability.

6. Delivery Attempts and Undelivered Parcels

Please ensure that someone is available to receive the parcel when delivery is attempted.

If delivery fails because the recipient is unavailable, the address is incorrect or the courier cannot complete delivery, the parcel may be returned to us according to the courier’s procedures.

If a parcel is returned, we will contact the customer to discuss the available options, including redelivery or any refund due.

Any additional shipping charges will be communicated in advance and applied only where permitted by law and the disclosed terms.

7. Damaged Parcels or Missing Items

Please inspect the parcel when it arrives.

If the packaging or product appears damaged, or an item is missing or incorrect, contact us promptly, preferably within 48 hours of delivery.

Please provide your order number and clear photographs of the parcel, packaging and product. An unboxing video may also assist our investigation.

We will assess the issue and communicate the appropriate resolution in accordance with our Refund and Cancellation Policy and applicable law.

8. Delays Beyond Our Control

Although we work with delivery partners to fulfil orders promptly, we cannot guarantee that courier services will operate without delays.

If your tracking information has not updated or your shipment appears delayed, please contact us so that we can investigate with the courier provider.

9. Contact Us

For shipping questions, delivery updates or assistance with an order, contact:

Shri Divya Ratan
Website: https://shridivyaratan.in
Email: contact@shridivyaratan.in
Phone/WhatsApp: +91 90563 53927
Business address: Bathinda, Punjab, India

Please include your order number when contacting us about an existing shipment.